Hi,
We recently had a lot of request for international options from our customers. However we use Amazon FBA to fill our orders. I'm currently not setup for any outside of US warehouses in Amazon - I'd rather not spread our inventory that thin.
Has anyone found an easy solution for offering international without moving to a self fulfilled inventory?
Hi,
I recommend WeB2Bsupport customer service company as they are dealing with ecommerce content and customer service. Here is the link https://web2bsupport.com/
Hey Joe,
I'm Zuzanna, from the team here at Shopify :)
How we determine if a store is eligible to use Shopify Payments differs for every country it is available in. For example, when it comes to using Shopify Payments within the United States, we ask for your SSN, proof of address, a government issued ID and registration with the IRS. What is needed is a bit different per country, so if you had questions about one specifically, you can always reach out to our support team to find out more.
When you choose to use a third party payment provider, like Stripe, what happens is we will charge you a transaction fee on every order that comes in. This fee will be a percentage that is based off of the plan you are on. You can see what transaction fees we charge based on your plan on this page. On top of that, the payment provider you choose, so in this case Stripe, will likely charge you a credit card rate as well. Since this is a payment provider outside of Shopify, we can't confirm how much they would charge, however, reaching out to them directly will help you find that out.
I hope this helps! If you have any more questions or concerns feel free to reach out to us here :)
Have a great one,
Zuzanna
Hey there,
I'm Zuzanna, from the team here at Shopify :)
Good news, you don't need an extra app for this! Getting notifications about new orders within your store is something you can set up for multiple emails! That means that you can automatically notify more than one person in your staff when a new order comes in. To do that, just check out the steps on this page of our Shopify Manual, and scroll down to the steps for 'Add a notification for new orders'. Follow those and you will be good to go!
I hope this helps! If you have any more questions or concerns feel free to reach out to us here :)
Have a great one,
Zuzanna
Okay who has a solution to the following problem for UPS Ground live rates:
One Product in cart ships in 2 to 8 boxes.
Cannot have a customer have ability to remove any 'additional' boxes from order that may affect overall ship cost.
In the case you said about Stripe. If im not eligible for Shopify Payment, my total fee will include:
1. Credit card rate charge by Shopfiy
2. Transaction fee charge by Shopify
3. Transaction fee charge by Stripe
If i use shopify basic plan, my total fee is:
1. 2.9% + 30¢
2. 2%
3. 3.40% + a small fix cost
If i am correct, total is 8.3%???
Thanks
Joe
So in Shopify, do we need to enter anything into the "Custom Order Fulfillment" portion for shipping? If nothing is entered here, shipping costs do not show up on the website...
thank you
Sure,
There are APPs that can do recurring billing to the customer, please see: https://apps.shopify.com/search/query?utf8=%E2%9C%93&q=recurring
In most cases to implement will require few lines of code, so it is easy.
Augie:
Any way you can request a new sales report with shipmonk? I want to give it a shot, but not impressed with person I am dealing with.
Thanks.
Selling a 12.8k Instagram account with a high engagement for 99$,
averaging 600-800 likes and several comments per post.
Please feel free to contact me on via mail at
Thanks*
Okay who has a solution to the following problem for UPS Ground live rates:
One Product in cart ships in 2 to 8 boxes.
Cannot have a customer have ability to remove any 'additional' boxes from order that may affect overall ship cost.
I want to request the addition of a new shipping carrier to the list of carriers in the "fulfill order" section.
It is called "Pósturinn" and is the Icelandic Post Office. An example tracking number is CF003291191IS and the tracking url is https://www.postur.is/einstaklingar/senda-pakka-innanlands/finna-sendingu/?TrackingNumber=CF003291191IS
Their website is https://www.postur.is (English version: https://www.postur.is/en/)
The tracking numbers always start with CF and end with IS and have 9 digits between them. Currently these tracking numbers are mapped to TNT which is totally wrong.
Thanks for you answer, so it's not necessary to put any shipping setting in Shopify?
After one month of hard work and much effort in order to create a good-looking and professional store, I guess I have to cancel it. And the reason is the Payment Gateways.
I live in Turkey and I got in contact with all the gateways that Shopify supports in this country. Dead end!
Let's start:
Worldpay told me that they don't make business with merhants from Turkey.
Checkout.com told me that I need to have $10k of revenue and then we can discuss.
Netbilling told me that I need to have $20k of revenue before considering to work with me.
PayPal -as you probably- know does not operate in Turkey.
Skrill told me that they have to see my website going live and then we can discuss. I checked reviews about this payment gateway and out of 5 stars it had only 1 star! FULL of complaints by Skrill users.
Two turkish gateways (Garanti and PayU Turkiye) charge too much and they keep causing problems as well.
Nobody told me that I would have to face all these problems just because I happened to live in Turkey and not in the West. After so much time and efforts, I was so happy and excited about the launch and I realized that I cannot do it because of the payment gateways.
My complaint is that Shopify could update its info from time to time so that new merhants know what's going on. For example why have Worldpay as a supported gatewaye while they say that they don't do business with Turkey any more? Please tell people that come from countries other than the West that they will face problems with the gateways or that some of them have a threshold of say 10k or 20k revenue.
It's such a pitty that I have to leave my dream. I really believed so much in my Shopify store but I have to quit it. Amazon found a solution for the non-western countries and it's called Payoneer. A great and super-fast solution. Why Shopify doesn't do the same in order to protect its new merchants?
Thank you.
Hey Joe!
Liz here, a Shopify Guru. :)
Going over your post I don't have a direct solution for you but I do have some information on how it could be possible for you to setup alternative carrier services in your store.
It does still depend on who those custom carriers are but you can check to see if its a possibility.
The first thing you would need is carrier calculated shipping. This is normally only offered on the Advanced plan at Shopify but if you contact support they can add it to your plan (even the basic one) for USD $20/month. Carrier Calculated Shipping gives your store access to the carrier API so it can pull real time rates from carriers.
You are right, the pre built one ares FedEx, USPS, UPS and Canada Post (for Canada) however other carriers have created apps available in the app store to connect more carrier options to grab calculated rates.
An example app that does this is the [DHL Express](https://apps.shopify.com/dhl-carrier-service?utm_source=gurucopy&utm_medium=link&utm_campaign=Gurus&utm_content=dhl-carrier-service) App that connect to DHL's rates.
Let me know if this option ends up working for you or if you have any questions. I'm happy to discuss further.
Cheers,
Liz L | Shopify Guru
Hi - We just received our card reader to use with the Shopify POS app. We did a test run with a credit card but it never asked us for a signature. Is that an issue with our app or something else?
Thank you!
Kathleen
Im using 2checkout as my payment processor, after working on my store for 2 months i started advertising 3 days back, today i got my firs 3 sale, any of of them didn't show up on shopify, but i got the payment notification from 2checkout, i had to email the customers and ask them for the order details :/ why is this? Any one has any experience with this problem ?
Hello
I am a newbie and I am building a website with Shopify to sell towels and linens, etc. in Germany. I am using the Debut theme. Although all my adjustments are correct, I am having problems with the shipping cost at the checkout page. I offer free shipping for the orders over 20 Euros. I try it first myself, I put a 9,90 Euro towel to the cart and go to checkout. On the checkout page, I see free shipping for the product although it has to have 3,90 shipping cost. Only after clicking "edit" button on the left side, it is possible to see the 3,90 shipping cost and the correct amount. On the next page (payment) it can be seen again as it has to be. Then I empty my cart, I put another product which costs 29,90 and has normally free shipping. This time I see 3,90 shipping cost for the order on the checkout page, which had to be free shipping actually. After all that I realised that something gets stuck there. I mean, I see always the last used shipping option. It doesn't depend on the product price, rather something else. I can not solve it alone... :/
I add some screenshots to be a little bit more clear with what I am trying to tell...
Thank you very much for your help in advance, and best regards from Germany...
ilker
.
