@Barbara -- Our payments support team is working on providing you with a more formal ACH / EFT ID to help you complete your payout trace. Thanks for your patience.
@Zapora -- digging into this, it appears the hold on your account was due to an excessive chargeback rate from customers disputing their charges, of 10-15x the average, suggesting you were not delivering the products or services promised. Following your discussions with our payments risk team, and you agreeing to change your processes in relation to pre-orders, we have agreed to temporarily remove the hold on your account so that you can be paid out for your remaining sales. If your chargeback rate does not decline significantly in the month ahead, we'll have to support your decision to use an alternative payment solution.