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trackingmore commented on Aftership Alternatives - Tracking Management Tool


Help needed with "multiple localized shopify stores and centralized inventory" project by Stonemantis

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Hi,

Hopefully someone can help me with following scenario :)

- 3 separate shopify stores (maybe more in the future)
- All the stores are localized (language & product information, currency, payment methods, shipping methods)
- All of the stores sell the same SKUs from the same inventory

Now comes the hard part:

- Since shopify do not have a "magento style multi-store" a 3rd party product is needed for stock syncing. Which one you would recommend. MVP would be to sync stock levels per SKU. Dream would be "one centralized system with stock level sync and all the product data (multple languages, multiple currencies).

-Shipping & fullfilment: system in use is Unifaun (https://www.unifaun.com/?l=1) and there is a shopify integration to unifaun BUT non of the 3rd party products have integration to Unifaun --> all the shipping labels etc would need to be printed from unifaun --> i think there is no way to handle the whole process with one 3rd party product

Jumping between 3 stores to handle orders, shipments etc won't work. There will probably be alot of answer like "use stitchlabs/n channel/veeqo" but i'm looking for very in-depth answers :)

Thanks in advance for your help!!

 

Shipping Rates by Line Item? by EComm SME

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Does this exist yet? 

Scenario example: One order contains 3 line items. This requires three boxes to ship because they are pre-packaged; two of these are USPS flat rate boxes (one small and one medium) while the third box in generic and UPS offers better rates typically.

What options do I have?

Alejandro commented on Shopify Unable to Verify Bank Card for Subscription

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Hello,

I'm having the same problem with a Visa Card from Ecuador.  My site was under a development Shopify partner and now that we want to transfer the site to me I'm getting this card error and I can't start my suscription.

I've seen that others on this thread have had to contact support directly so I would like for someone on the support team to contact me about this issue.

I'd appreciate your response.

-a.

Sharon commented on Shipping Rates by Line Item?

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Hey EComm SME,

Our app, Intuitive Shipping is capable of doing your exact shipping request! Our developer can walk you through setting it up if would would like. You can email him at joel@webobsessed.ca, or use our Skype Live Chat which can be accessed through the app by Help > Support. The app comes with a free 14-day trial and an unlimited free trial in testing mode, so feel free to try it out :) 

Alex commented on CASH ON DELIVERY

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Hey, Evangelia!

Alex here with Shopify!

No problem at all!  You can add a 'Cash on Delivery' payment option in your store in your admin at settings > payments by creating a custom manual payment method.  There's more information on that in our guide right over here!

Currently, it's not possible to restrict payment methods by location; if you do enable this, it will be available to all customers that visit your store.  When you're creating your payment method, the best way to ensure that there's no confusion is naming it appropriately, and adding more information in the Additional Details box to inform customers this is only an option in Cyprus.  Here's an example of how you might set that up:

Hope that's helped!  Please feel free to give us a call or start a live chat at any time, we're open 24/7 for your convenience and always happy to assist!

Cheers,

Alex | Shopify Guru

Savannah F commented on Some Products Requires and Some Are Not. HELP!

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Hey, Maja!

Savannah here from Shopify. :) 

First of all, welcome to Shopify. I hope you're enjoying the platform so far! 

Let's break your questions down one by one: 

Is your first question referring to the carrier that you're selecting from your supplier (on Oberlo) when fulfilling the product? You're welcome to choose whatever method you like, but you'll want to make sure that the rate you choose corresponds to the expectations set for your customer. So, let's say you get an order and the customer chooses the standard shipping rate for your store. If the expectation for that standard shipping rate is that the item will arrive in 1-2 weeks, and the free shipping rate from your carrier takes 1 month, you'll be dealing with some angry customers! On that note, you should definitely make shipping times clear on your website with a shipping policies page. Oberlo has some information on how to create one here

If you're dropshipping, you also won't need to print a label. When it comes to dropshipping, your supplier actually sends the products directly to your customer. With that in mind, the supplier is the one printing labels and it's not necessary for you to do so. 

Instead, when you fulfill your order just bypass the label printing option and select this option instead. To streamline the process even further, you can set orders to fulfill automatically using this guide

As for setting shipping rates, I usually suggest that dropshippers raise their product prices slightly to include the cost of shipping, and only offer free shipping. Typically, items will take a while to arrive when dropshipping and free shipping rates help to curb impatient customers. It's also really difficult to create accurate rates because the rates for each supplier are often different and the weights for products usually aren't available. 

Let me know if that makes sense, or if you have any further questions!

Savannah | Social Care
support@shopify.com

Savannah F commented on Refunding Customer Now How Do I Get Merchandise Back?

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Hey, Debra!

Savannah here from Shopify. :) 

First of all, I'm sorry to hear that you're in that predicament. Unfortunately, you're right. At this point, you'll need to either ask for the item to be shipped back to you or eat the cost of the item. Since you've presumably also refunded the customer's shipping fee, I don't think it's unreasonable to ask them to mail you the item. 

Have you had a chance to create a shipping policy for your store yet? Making your shipping times super clear can help avoid this kind of situation. Oberlo has a great guide to creating shipping policies here. A return policy can also help set clear guidelines on what you will or won't accept when it comes to order cancellations. Take a look at our refund policy generator here.

Let me know if you have any further questions, Debra!

Savannah | Social Care
support@shopify.com


Maja Rusec commented on Some Products Requires and Some Are Not. HELP!

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Actually, you've gave me the answers for my worst nightmares, thank you so much.

 

Evangelia Vroullidou commented on CASH ON DELIVERY

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Hey Alex,

Thank you so so much!!! It helped a lot!! Really appreciate it!!!

Best regards

Evangelia

Manual Payment Option - Order Cancelation Rules? by Matrim

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Hello,

So I do intend on offering two manual payment options, one being Cash on Delivery, the other being the option for people to pre-pay the delivery via courier at their address for select custom-made products on my store.

The thing is, in my targeted countries, the option for pre-paying via courier, or even via credit/debit card, isn't super widely spread or cherished, so I expect some bounce rate on the orders where the pre-paid purchases will be mandatory.

However, I am not sure what happens if 50% of those custom items orders become canceled by me due to non-payment from the customers - I don't intend on chasing anyone about commiting to their purchase, so there are bound to be cold-feeters. Do I still need to pay the automatic 2% per order fee to Shopify? Even on the canceled orders?

Sorry for the dumb questions, but I'm switching a lot of the things in my store and I've never used Cash on Delivery before, let alone a innovative( from my own and my customers' POV) payment methods such as Prepaid purchase via courier, etc. , so you could safely say that I am quite ignorant in that regard.

Best wishes and thanks in advance, in case someone could chime in with the answers.

URGENT HELP!!! Error with G2a payment gateway by david nelson

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please can someone help me in testing my store payment??

goodshopperhub.myshopify.com/

i just install a payment method with g2a pay but am seeing some error like 'Fatal error. Error code: MV0002' when try to checkout.

how can i fixed this 

will also be okay if you can try to perform order to see what am talking about

MY BEST REGARD

Jason commented on URGENT HELP!!! Error with G2a payment gateway

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I'd suggest you contact Shopify Support, along with your contact at G2A. Is it possible that your account is still not 100% setup with G2A, or that you've not used the correct account details within Shopify?

Unless someone on the forums has seen that specific error I don't think we'll be much help. It's not an error I've seen before.

Alex commented on Manual Payment Option - Order Cancelation Rules?

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Hey, Matrim!

My name is Alex, I'm a guru here at Shopify!

No problem at all, perfectly normal to have a lot of questions when you're trying something new!  The transaction fees apply to every transaction performed through your checkout with us, including options for COD and prepaid delivery.  However, if those orders are cancelled, the transaction fees are refunded to you - there's more on that in our guide on transaction fees!  

Hope that's helped!  Please feel free to give us a call or start a live chat at any time, we're open 24/7 for your convenience and always happy to assist!

Cheers,

Alex | Shopify Guru

PayU and InPost integration by woolet.co


Can someone please help in adding a custom message to my refund notification? by itsham

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Hi everyone,

I am on my test order's page and I click on "Refund"

I'm typing in a message in the "Reason for refund (optional)" field.

But even if I add {{ custom_message }} in the refund order email notification template it doesn't appear in the email I receive.

I've tried using {{ note }} as well but it still doesn't work?

I just want the customer to see the reason why we have refunded them in the email after we input it into the "Reason for refund (optional)" field.

 

Thanks

HELP !!!! Growing Shopify Store need more efficient ways of warehousing & fulfilment. by Growing Shopify Store

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Hello

I help run 2 growing shopify stores and wanted to know the best way to fulfill orders more efficiently and effectively.

At the moment we are clicking each order individually and fulfilling them which is very time consuming when doing 20-50 orders daily.

Any exsiting set ups , or step by step guides on running a medium sized online store ?

Thank You

david nelson commented on URGENT HELP!!! Error with G2a payment gateway

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hi jason, thanks for the quick feedback. i used the secret id and the api hash provided by g2a in merchant section and past them in the right section in shopify but i still didn't know what i was doing wrong.

have google about this and have follow the step provided by the post i read

but thanks, i will contact shopify support just as you suggested 

Paypal Error - "Your session has timed out, please log in again." by animespot

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Hi All,

I am trying to kick start my shopify store. But am facing issues with payment through paypal. Whenever I try to pay I get below error:

"Your session has timed out, please log in again."

Please help me with this. I am unable to start marketing and sell my stuff.

 

PAG SEGURO x GOOGLE ANALYTICS by Guilherme F.

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Hello Guys,

   I use Pag Seguro and PayPal gateways on my e-commerce. All the data from PayPal are shown in Google Analytics, but data from PagSeguro do not appears in Google Analytics. What to do?

   When I called Google, they said the problem was with PagSeguro, PagSeguro however says the problem is with Shopify and Shopify asks me to hire an expert and says the problem is with PagSeguro.

   Anyone else with this problem? Anyone knows how to fix this?

   Thanks

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