Augie Kennady commented on High risk fraud please help

September 24, 2017, 10:32 pm

≫ Next: Jason commented on Shipping incorrect, adding additional item weight and cost

≪ Previous: Best Direct Payment Gateway - Greece by Christos

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Like Daryoush said, I can't stress enough the importance of contacting a customer with this sort of disrecpancy .

Realize that if you lived on a different continent than the associated credit card, you'd likely be a bit understanding if you ordered something and a merchant elected to confirm the purchase with you. Just apply this sense of reason to the customer. :D 

Also understand that fraudsters frequently employ the same tactics repeatedly. If this pattern reminds you (or Shopify) of previous fraudulent patterns, then this information coupled with the disparity in billing and shipping addresses raises several red flags. 

I don't think you should accept this payment without clear confirmation from the customer. Good luck out there!

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Jason commented on Shipping incorrect, adding additional item weight and cost

September 25, 2017, 6:35 am

≫ Next: Change fulfillment of an order when one item in the order has a given property. by Reese Morgan

≪ Previous: Augie Kennady commented on High risk fraud please help

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How heavy is your default box? 0, or something else?

https://help.shopify.com/manual/shipping/rates-and-methods/calculated-rates/default-shipment-dimensions#configure-your-default-package-dimensions

Change fulfillment of an order when one item in the order has a given property. by Reese Morgan

September 25, 2017, 9:08 am

≫ Next: "We don't offer shipping to United States"? by Adam Walder

≪ Previous: Jason commented on Shipping incorrect, adding additional item weight and cost

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The store I'm supporting is using two 'Custom order fulfillment'. Lets call them Red and Blue.

As far as I know, every item has a 'fulfillment service'  property that must be one of these two options.

If an all the items in an order have fulfillment service set to Red then the order is sent to Red to be fulfilled. If an all the items in an order have fulfillment service set to Blue then the order is sent to Blue to be fulfilled. If an order has items from Red and Blue then an fulfillment request is sent to Red with the Red items and to Blue with the Blue items.

 

What I'm after is, is there a way to have it so that if an order contains one or more items with Blue set as its 'fulfillment servece' then ony one Fulfiment request is sent to Blue?

 

 

"We don't offer shipping to United States"? by Adam Walder

September 25, 2017, 9:41 am

≫ Next: Ann commented on "We don't offer shipping to United States"?

≪ Previous: Change fulfillment of an order when one item in the order has a given property. by Reese Morgan

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I have a customer who is getting this error message and I can't seem to figure out why and can't replicate the bug. We have been getting plenty of orders from the United States, but he is getting this bug. Any ideas why this would be happening? Here are the screenshots he sent to me.

Ann commented on "We don't offer shipping to United States"?

September 25, 2017, 10:42 am

≫ Next: Adam Walder commented on "We don't offer shipping to United States"?

≪ Previous: "We don't offer shipping to United States"? by Adam Walder

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Hey Adam, 

I'm Ann, from the team here at Shopify :)

It's definitely hard to say what could be happening here without taking a look into your store's settings, but it can definitely be a number of different things, from a shipping app you're using having downtime, to some of your product weights missing. I took a look myself, and with the exact same product and address, I had no issues with getting any shipping rates, so I would recommend getting your customer to try again. If they are still seeing the issue, reach out to our support team here so we can take a look at the back end of your store! 

Have a great one,
Ann

Adam Walder commented on "We don't offer shipping to United States"?

September 25, 2017, 10:49 am

≫ Next: Shipping Large Items? by Richard Roberts

≪ Previous: Ann commented on "We don't offer shipping to United States"?

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Ann - thanks for the quick response! It is strange because it happened on two different days for him, that is why I don't think it's the API retrieving the USPS rates. I will try to get him on the phone to see if we can replicate it.

Shipping Large Items? by Richard Roberts

September 25, 2017, 12:09 pm

≫ Next: Thea commented on Print Multiple Shipping Labels at Once – Help?

≪ Previous: Adam Walder commented on "We don't offer shipping to United States"?

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Hi,

 

We sell oversized items such as vanities/sinks/etc and was wondering what would be the best way to integrate shipping for these items within Shopify? Is there a third party app to download? Should i contact reps at a local shipping company? If so I would need those prices to integrate into our site so that customers are able to see their shipping quote upon checkout.

Thea commented on Print Multiple Shipping Labels at Once – Help?

September 25, 2017, 12:30 pm

≫ Next: Introducing Bulk Label Printing with Shopify Shipping by Thea

≪ Previous: Shipping Large Items? by Richard Roberts

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Hi Mira -- exciting news. Shopify just launched the ability to buy and print shipping labels in bulk. Read our announcement here.

Best, Thea

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Introducing Bulk Label Printing with Shopify Shipping by Thea

September 25, 2017, 1:15 pm

≫ Next: Anders commented on Waited a week with Shopify to be told that my payout failed and no reason given by Shopify

≪ Previous: Thea commented on Print Multiple Shipping Labels at Once – Help?

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Now you can buy and print multiple shipping labels at once in your Shopify store. Choose up to 10 orders you're ready to ship, click "Create shipping labels" from the dropdown menu and click "Print". You're done!

Merchants based in the US and Canada can buy official shipping labels direct from Shopify -- saving up to 46% on USPS rates and 40% on Canada Post rates compared to the post office. Shipping labels are a free service -- no additional subscription cost or per label fee to use. You'll see the cost of the label included on your monthly Shopify invoice.

Already use Shopify? Learn more about Shopify Shipping here.

Anders commented on Waited a week with Shopify to be told that my payout failed and no reason given by Shopify

September 25, 2017, 6:26 pm

≫ Next: Iris commented on Would like the option to charge shipping PER ITEM and not general shipping rates.

≪ Previous: Introducing Bulk Label Printing with Shopify Shipping by Thea

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Hi, Brett!
 
Anders from the Social Support Team here.

First off, I wish to apologize for the troubles that you've been facing so far. But let's get started on finding a solution right away. 

There is a payout period of 4 business days between the date that an order is paid and the date that the money is sent to your bank account. I can assure you that if a payout does fail, there is only a temporary hold placed on your pending payouts. Once the issue has been resolved, all outstanding payouts will be deposited into the account. 

Now, a failed payout can occur for a number of reasons. In order to properly troubleshoot the issue, I will need you to email out to our support channels (support@shopify.com) with the Account Owner email we have on file. Highlight the issue thus far and you will be provided a ticket number. Reply back here with that number and we can continue on with our support.

I look forward your reply!

Iris commented on Would like the option to charge shipping PER ITEM and not general shipping rates.

September 25, 2017, 7:47 pm

≫ Next: Anders commented on Best Direct Payment Gateway - Greece

≪ Previous: Anders commented on Waited a week with Shopify to be told that my payout failed and no reason given by Shopify

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Interesting! The requirement hasn't been met over the years!! The BASIC requirement for every e-commerce platform!

Anders commented on Best Direct Payment Gateway - Greece

September 25, 2017, 8:09 pm

≫ Next: Augie Kennady commented on Shipping Large Items?

≪ Previous: Iris commented on Would like the option to charge shipping PER ITEM and not general shipping rates.

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Hi, Christos!
 
Anders from the Social Support Team here. Thanks for the question!

While it is always encouraged to look into the different Payment Providers to see which will work best for your business, I can personally recommend Authorize.net simply due to its wide availability. My other suggestion would be 2Checkout, however, I have heard some drop shipping business have had difficulties using their services. 

Best of luck with the business!  

Augie Kennady commented on Shipping Large Items?

September 25, 2017, 8:15 pm

≫ Next: Creating a packing slip for a return. by Craig Truscott

≪ Previous: Anders commented on Best Direct Payment Gateway - Greece

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Hey there! You can definitely outsource fulfillment of gigantic objects, but have you ever looked into shipping these products for free and then building the price of shipping into the product price? Not only will your perceived product value go up, but you'll also circumvent the biggest obstacle you're currently facing. Sounds like a win-win situation for you and the customer! 

 

 

Creating a packing slip for a return. by Craig Truscott

September 25, 2017, 8:59 pm

≫ Next: Sufio commented on Looking for invoice app thats uses my payment gateway

≪ Previous: Augie Kennady commented on Shipping Large Items?

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Hi

I want a customer to return a broken product. How do I create a packing slip without creating an order, to send to her, to stick onto the box?

The address is different to where it came from.

Regards

Craig

Sufio commented on Looking for invoice app thats uses my payment gateway

September 26, 2017, 1:29 am

≫ Next: Artemis D'Arcy commented on Dropshipping Payment Gateway

≪ Previous: Creating a packing slip for a return. by Craig Truscott

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Hi The LaLa Box,

We are excited to hear you've considered Sufio automated invoices!

Your customers can primarily pay through Shopify's checkout. As a second option, we are integrated with Stripe to let you accept Credit & Debit cards, and we hope to add more payment gateways in the future. You can also create custom payment methods, such COD (Cash on delivery). Is there any specific reason why you would prefer different payment gateways other than Stripe? 

Find us in the Shopify app store, and with a 14-day free trial test us out and decide whether you would like to subscribe to our service.

If you have any problems, questions or inquiries, send a message to support@sufio.com and we will be very happy to assist you.

See you there!

Jan, Sufio

 

 

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Artemis D'Arcy commented on Dropshipping Payment Gateway

September 26, 2017, 3:40 am

≫ Next: Setting shipping destinations for specific Collections/Products by Björn Netten

≪ Previous: Sufio commented on Looking for invoice app thats uses my payment gateway

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I have a related question.

I want to operate a Shopify drop shipping store in the USA but I am resident in UK so cannot use the Shopify payment service. What is the best low cost alternative as Stripe will not handle drop shipping?

Thanks in advance.

Setting shipping destinations for specific Collections/Products by Björn Netten

September 26, 2017, 3:51 am

≫ Next: Ann commented on Creating a packing slip for a return.

≪ Previous: Artemis D'Arcy commented on Dropshipping Payment Gateway

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Hey there guys.

I'll try to explain this really quick:

I do have a physical store and my online shop in Germany. For some of the products I do offer online, I am not allowed to sell them anywhere else but Germany. 

So how do I edit my settings or my products, so that I can say: "I do NOT want to send/sell this specific product anywhere but Germany" ?

Thanks for your help!

*Burn 
www.unique-drums.com

Ann commented on Creating a packing slip for a return.

September 26, 2017, 6:32 am

≫ Next: 2CHECKOUT by Fu Handi

≪ Previous: Setting shipping destinations for specific Collections/Products by Björn Netten

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Hey Craig, 

I'm Ann, from the team here at Shopify :)

There are apps in our App Store that can help you with this! for example, check out Shippo, it's an app that lets you buy a return shipping label for your customers! Then you can send it to your customer and they can use it to return your order. Once you download the app, you can reach out to Shippo's support team by emailing support@goshippo.com if you have any questions. 

I hope this helps! If you have any more questions or concerns feel free to reach out to us here :) 

Have a great one,
Ann

2CHECKOUT by Fu Handi

September 26, 2017, 8:45 am

≫ Next: Ann commented on 2CHECKOUT

≪ Previous: Ann commented on Creating a packing slip for a return.

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In my setting paymet, i don't see the 2checkout menu. Mean while my friend have this menu. 

How can i get access to 2checkout menu.

I attach image my friend setting payment with 2checkout (1) and my menu without 2checkout menu (2).

 

thanks 

FH

Ann commented on 2CHECKOUT

September 26, 2017, 8:56 am

≫ Next: Joanne Nelson commented on Introducing Bulk Label Printing with Shopify Shipping

≪ Previous: 2CHECKOUT by Fu Handi

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Hey Fu, 

I'm Ann, from the team here at Shopify :)

It's hard to say for sure why this option isn't appearing for you without seeing the settings for your store, but what might be happening is that you have a payment gateway set up there instead. In this case, all you have to do is deactivate the current payment gateway so you can activate a new one- since you can only have one active gateway for credit card processing at a time. Check out the steps on this page in our Shopify Manual to see how you can do that. 

I hope this helps! If you're not seeing that in your store, then there might be something else going on. Can you reach out to our support team directly through any methods listed on this page and we can take a closer look? 

Have a great one,
Ann