Dear Forum,
does anyone has hands-one experience on how to connect Ogone with shopify to enable credit card payments?
We have been cleared by Ogone, but any test so far has not resulted in a valid transaction process, be it on test or as live system. The shopify support (first level) does not have any clue and is painfully slow (needs days for a single response). Even worse, we do not get jet feedback on the server log files by shopify, so we do not really know what is wrong?
1) Does anyone has been in this unpleasant situation before and know how to connect Ogone with Shopify?
2) What does one has to do to receive meaningful, experienced customer service on suche issues from shopify?
Any help is more than welcome.
Cheers,
Udo