Hello
I got an order with a UK billing & shipping address that matched the credit card that was used to make payment through Stripe. There was a fraud alert as the order was placed from Russia.
I emailed the customer and asked if she had authorised the order. She said, that yes, she had and that the order was placed from Russia, as she was currently working there. She seemed legit, but I'm worried as the order was for a lot of money.
The customer also managed to choose a Free UK Shipping option even though I don't have that option at point of checkout!!
Please can you advise me what I should do?
Thanks
Sarah :)