One of our customers placed an order on January 31st and later that day emailed us to cancel his order. We cancelled his order before we processed it, but now our customer is wondering when he should expect a refund. As he paid via PayPal I was wondering if this is a refund that Shopify has to authorize or if it is on PayPal's side. Does anyone have any insight on how many days this may take for the customer to see the refund on his end? We would like to reply to him as soon as possible.
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