I'm thinking about getting rid of PayPal as a payment option. They are tyrants. Their fee is a full percentage point above my merchant account provider. Their customer service is practically non-existent except for robo-responses, and if you call them, you get someone who works from home and just doesn't know. My merchant account provider can be contacted immediately and be given an immediate response. PayPal will also freeze your money suddenly if they think you are making too many sales. My question is, is there any reason to continue doing business with them? It may be more convenient for customers to click on them because they don't have to enter their CC information, but would this be enough reason for a customer to abandon a shopping cart?
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