reveriestudio commented on Worst Experience with Stripe Payment Gate. How many people using Stripe?

On December 30, 2013 I cancelled 4 orders that were labeled as "uncaptured" in my Shopify store. Per Shopify: "The orders were never captured through Shopify, upon cancelling the order, the customer is never given the option as to whether or not to refund the customer (since our system shows that you haven't gotten any payment and doesn't know otherwise) and we then send stripe an API call to void the transaction. When voiding, Stripe is then not given any instruction to specifically not refund the customer and the default refunds the customer upon voiding the transaction." Stripe refunded $2,605.81 even though they were immediately notified there was error. Both companies just said "sorry". I would recommend immediately finding another merchant provider and close the account that Stripe was linked to. Also beware that even if Shopify makes an error they will not take any corrective action. The replies by Stripe were the most insincere I have ever received. You have to really question a company that does not have a phone number.