Zapora: Louis' reponse is ridicoulous since my clients picked up the product at my location and we ran the credit card through Spopify while the client waited and they took the product with them. For Louis to suggest this in a public forum is slanderous. I need this recified immediately with a retraction and an apology. Stop hiding behind lies.
From: CustomerCare
Sent: Tuesday, January 07, 2014 11:39 AM
To: 'liz.bertorelli@shopify.com'
Subject: Not getting payments
Hello Liz:
This is Barbara Orem: My website with Shopify is Ubanhaute-spa.com. I have been getting the run around with the customer support staff at Shopify. I am a business professions and have run several companies. I have been receiving false information. I have had false and defamatory posted about my company on the forum as to why I am not getting my payments. I am not owed very much money from Shopify. If this is a cash flow problem on your end, then tell me that and lets work out a payment schedule privately. I do not appreciate the unprofessional way I am being treated by the staff at Shopify.
I only went to the forum because my emails were being blocked by the customer service staff and I have no other options.
Thank you.
Barbara Orem
_____________________________________________
From: Microsoft Outlook
Sent: Tuesday, January 07, 2014 11:40 AM
To: CustomerCare
Subject: Undeliverable: Not getting payments
Delivery has failed to these recipients or groups:
Barbara Orem
You can't send a message on behalf of this user unless you have permission to do so. Please make sure you're sending on behalf of the correct sender, or request the necessary permission. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server:
/O=NETPAYPLUS/OU=First administrative group/cn=Recipients/cn=barbara
#MSEXCH:MSExchangeIS:/DC=local/DC=NetPayPlus:SBS[578:0x000004DC:0x0000001D] #EX#
Liz: I am sorry that I have to contact you in a public manner. However, Since you and all of the customer service representatives at Shopify have blocked me from sending emails to you, I have no other way of contacting you or the Shopify staff. I would like to resolve this matter in an friendly manner. Please call me at 818-470-6437. Thank you.