Quantcast
Channel: Opinion: Shopify Community - Payments, Shipping & Fulfillment
Viewing all 17591 articles
Browse latest View live

Bailey commented on Shipping by weight options

0
0

Hey there!

Shopify recently updated how our manual shipping rates by weight work. It's now calculated by both the weight of your defualt shipping box + the weight of the product. You can find the weight of the default box in your Shipping Settings.

My guess if the weight of the box + the product is why the first rate you created in not showing up at checkout :)

I hope that helps!

-Bailey

 


Bailey commented on Payment from vendor, not customer

0
0

Hey Tylee!

I would suggest checking out the Locksmith app from the app store:
https://apps.shopify.com/locksmith

It will allow you to set up exactly what you described :)

Hope that helps!

- Bailey

Tylee Ulmer commented on Payment from vendor, not customer

0
0

No, already tried.  Is it possible to have a 'secret' store with the 1 item?

Aeroho commented on Two new email templates have been added to give your customers more details about their order status

0
0

Hello everyone,

I was just wondering if anyone had the links that mentioned how the emails are being triggered or if we even have that information available to us. 

Is Shopify updating the fulfillment objects? and if so do we have the updated schema. Thanks!

Pamhughes commented on Shipping by weight options

0
0

Thank you Bailey that has worked !

Ed Ostapowich commented on "If" statement

0
0

Well I figured out my answers that I asked. Thanks again for the fast response to my original questions.

Scott Thomas commented on Amazon Fulfillment by Amazon (FBA) Shipping Rates Integration Setup

0
0

If you guys are automated sending your orders to Amazon for fulfillment what do you do about the fraud risk? Is there a setting that you set up to not send Amazon orders that are marked as medium or high fraud risk?

Andrew @ Rehash commented on How to unfulfill an order

0
0

I may have a simple, low-cost solution for this. Shoot us an email at support@rehash.com with a subject of "Unfulfill Order" if your still needing this feature. Trying to gauge demand...

 


HunkyBill commented on How to unfulfill an order

0
0

Andrew @ Rehash, if you have an idea that is simple, why don't you share it here? Seeing as there is no API/technical solution to this at this time, you must be thinking of something beyond the usual suspects. Better to fail fast as they say? 

 

Andrew @ Rehash commented on How to unfulfill an order

0
0

Hey Dave. From initial tests, it seems to unfufill order and leave historical record.

I'd rather get a few interested parties to test before releasing something into the wild and everyone have expectation of it always working/being avialbale. Only cost we would charge (or offer donation option likely) would be to cover any costs we may incur. It will not be a traditional paid app if it works out.

HunkyBill commented on How to unfulfill an order

0
0

Well that certainly is interesting. A manual fulfillment is ordinarily set in stone and not something you can cancel, but you managed to cancel it, so the big question now is, simply, how? I for one would like to know as my scripting attempts for just that have not been fruitful save for the external fulfillments that are easy to cancel when they are just pending.

Luke Boid commented on How to unfulfill an order

Recurring payment option for subscription to our service by services.admin@pearsports.com Rzepiejewski

0
0

I am looking for a recurring payment option for membership to our service, that will bill the customer monthly (maybe even annually).  Quite simply, I just want to verify that the payment has occured successfully so that our system will update their account information and allow them to user our service. Here's my requirements:

  • A user will purchase a subscription to our service
  • I need the payments to be recurring monthly (possibly annually).
  • I need to notify our service about the following events (purchase, cancel, payment failed, payment succeeded)

We do not need to ship any products.  Most all the topics I see in the forums talk about solutions of sending product on a recurring basis.  We don't need to do that - thus my posing this new question (sorry if its a duplicate from a previous dicussion)

Thanks!

 

Shauna M commented on Solutions against claims from customers when using Canada Post !

0
0

Hi Karine,

First of all, I'm sorry to hear you are having a difficult time with this. Unfortunately this is one of the downfalls of selling online.

I completely understand where you are coming from with this one. You want to make sure that this order is legitimate as it is vital for your business.  We have a number of different ways to check orders against fraudulent activity, but in terms of reaching out to card providers, if we were to do this for all flagged orders, it just wouldn't be feasible. 

First of all, to add tracking information you can do so by following this document https://help.shopify.com/manual/orders/status-tracking/add-a-tracking-number-while-fulfilling-an-order. I'm not too sure the process Canada post have, but if you wanted to check out our carrier calculated shipping, it will provide you with tracking numbers automatically https://help.shopify.com/manual/shipping/rates-and-methods/carriers

In terms of fraudulent orders,we realise you cannot eliminate all chargebacks, but there are some very easy ways to spot fraudulent orders and mitigate the risk to yourself and your business.

When reviewing orders be sure to look at the Billing Address and Shipping Address. If the billing address is in the United States, but the shipping address is in a country such as Pakistan or Russia, you may have a fraudulent order. Other things to look for are names between shipping/billing being different or the billing address not matching what is on file with the credit card company.

We now offer a detailed risk analysis section for each order. Please make sure to visit your orders page in your dashboard and look for any with red or yellow exclamation points. You should see an associated risk level and by clicking the 'full risk analysis' link you will be able to see the reasons we believe there could be some risk associated with those orders.

Any time you see a flag set on the account for any reason you should be careful to verify the customer via telephone before shipping anything out. It's better to be on the safe side than risk high chargeback rates which can cause losses on multiple levels. If possible, it's worth doing this on every order but we realize that can be difficult. That is why we try to provide you with the information and tools you need to make an educated decision on whether or not to ship your products.

If you would like to get even more in depth with your fraud prevention methods, you can also implement one of the many fraud prevention apps we have available via the Shopify App Store such as:

Free Fraud Filter -> https://apps.shopify.com/fraud-filter
Sift Science -> https://apps.shopify.com/sift-science
Signifyd -> http://apps.shopify.com/signifyd

It might also be worth taking a look at this article on how to force the shipping address and billing address to match on customer orders: Matching Shipping and Billing Address.

Also, make sure to at least enable rejection for orders that fail CVV by logging in to your account and then go to settings -> payments -> 'edit' under the Shopify Payments tab. From there click the checkbox for 'Decline charges that fail CVV verification.' and it would also be worthwhile clicking 'Decline charges that fail ZIP code verification.'

Hope that helps!

Shauna

How to disable shipping for one item only to certain zones by Cheryl Jenner

0
0

Hi,  I sell pillows and covers.and I am unable to send the pillows to overseas delivery address due to size limits of my shipper.  Anyway to just disable shipping to overseas zones for pillows only while enabling overseas customers  to still be bale to purchase the pillow covers? 


First two orders received are risk of fraud. Help please!! by Keith Lonsdale

0
0

Hi

I have received the first two orders for my new UK based website but one is marked as medium risk and the other is high risk of fraud.  Both are from guys with Polish names and both credit cards were issued in Taiwan, although registered in the UK.  I have tried to call both mobile contact numbers twice each and have not been able to connect to either number yet.  They have also not responded to emails.  This is the advice I have had so far from a Shopify Guru:

For order ISUK1007, the risk flag identifies that the credit card was issued in Taiwan, but the billing address is in the UK. This could very well be legitimate, but it is difficult to say. As for order ISUK1008 with the high risk status, there are a number of troubling flags. It seems to have the same status where the credit card was issued in Taiwan, but the billing address is in the UK. While this may or may not be an issue in reality, this order also made use of a web proxy, which is a service that changes your IP address so as to mask your true location.

While I can't really give any definitive advice whether or not you should fulfill these orders, I would certainly proceed with caution, especially with the high-risk order. Also, the chances of two people with credit cards issued in Taiwan, but with billing addresses in the UK does seem a bit odd.

All of the above looks really suspicious but I don't want to give up on £500 of sales easily, nor do I want to send the products and then lose the money via a chargeback.  The money has now landed in my bank account.  Can someone please advise what I should do in this situation?

Many thanks

Keith

Paysera integration to Shopify by Emilija Peciulyte

0
0

Hello, can someone help me out please:

I want to integrate Paysera gateway to my Shopify account.

As far as I understood, at this moment Shopify does not support Paysera as it is not listed in the list of possible payment gateways. So, can i integrate Paysera even if Shopify does not have full integration with it? I saw some Shopify websites with Paysera as their payment gateway, so I am sure it is possible but I do not know exactly how to do it.

I read that one of the possible way to integrate Paysera is Integration with a library and Paysera have explained the way how to do it here https://developers.paysera.com/en/payments/current. So is it possible to integrate Paysera with library? If so, how to do it? Sorry for asking so many questions but I am not a coder or anyone who has programming skills... Thank you for your help! 

Max Sheiko commented on Amazon Fulfillment by Amazon (FBA) Shipping Rates Integration Setup

0
0

Hello Friends,

Hope you are all doing well.

I'm sorry for disturbing someone who thinks that this topic may answer all the questions, unfortunately I'm still having troubles to understand how everything should be worked out, so I thought maybe someone could help me with some advise.

I have a website, actually a store on Shopify and I want to use the Fulfullment by Amazon. Basically I would like to use their warehouse and ship my product US and internationally. The guide on Shopify doesn't really answer all the questions which might appear in this matter. They only show how to set up everything in your store but what's next? I tried to call the Amazon and they said it was a wrong department and the department I needed did not have the incoming phone number so they would call me back which apparantely did not happen. 

If there is a chance someone could help me with the advise or maybe some usefull links on what to start with or maybe could briefly give me some steps I need to follow, I would be really happy :)

Basically what I want to know is:

Do I need to have a store on Amazon? I mean create the product listing and sell products on Amazon?

Or I can only use their shipping services without selling on Amazon itself?(because I don't want to. I want to sell everything on my website)

Whom should I contact or where do I get the info on where to send the product, how to pack etc?

Will they be able to ship internationaly?

Does it expensive? Because the calculator doesn't really helps..

Thank you friends, I hope somebody will save me: job, life, nervous...

Hope you all have a splendid day,

Max

Breann Pope commented on First two orders received are risk of fraud. Help please!!

0
0

Hello Keith,

This is Breann from Shopify

With the information you have given I would be extremely wary, and personally not fulfill the orders. While getting your first orders are exciting, it definitely isn't great to receive chargebacks. Sometimes there are situations where the card issued location is different, but the fact they aren't replying to your contact attempts make it even more suspicious

If you have any other questions please let me know,

Breann,
Shopify Guru

Britton Jenner commented on How to disable shipping for one item only to certain zones

0
0

Hi Cheryl,

Britton here with the Shopify support team.

The cheapest way to get this done would be to set the weights of your pillows to a very large amount. Then, make sure that weights that large don't have any rates in your international zones. You would need to create new rates to target those weights though for the orders that you do want to ship to. One of the main drawbacks to this method is that if you order a pillow and a pillowcase it's going to be hard to get the shipping rates to work out properly. If you are happy with not having extra pillowcase products not affecting the shipping rates of pillow products though it may not matter. Of course, if you sell more than these two kinds of products this method probably won't work for you.

In that case, your best bet is to use the Better Shipping app to create per product shipping rates. Be mindful though, that app also requires your store to be set up with our carrier calculated shipping feature.

I hope that helps!

-Britton

Viewing all 17591 articles
Browse latest View live




Latest Images